Missguided
Utilising BrightBox Group's nearshore service for staff augmentation
Who are Missguided?
Headquartered in Manchester, Missguided has dedicated websites in the USA and Canada, Australia and New Zealand, France, Germany, Ireland, Poland and Spain, plus a pan-European site. They operate and sell to 180 countries in total, across 8 primary websites, retailing products from over 200 suppliers, and quote approximately 2.5 million page hits per day on their website.
At its core, Missguided has proven that their multichannel investments and focus on the intersection of marketing, brand, social media and traditional website ecommerce can work, and provide immense dividends.
They are famous for their contemporary, well crafted web and mobile stores, their rapid unfurling of new lines (they add a thousand new lines every week into their online stores), and are continually evolving their omnichannel presence and how it can provide their customers with the best shopping experience, “creating a destination that delivers and encompasses everything it means to be a girl on the go in the world today”.
Their cross channel scalability has been in part down to their effective, targeted marketing campaigns, especially via social media and through the influencer economy; hyper-personalisation of commerce through data analysis; their demographic focus on mobile, younger, fashion conscious consumers; their campaigns to detoxify fashion through conscious, inclusive advertisement and conversation; smart tools such as dynamic pricing and smart merchandising; and a reactive, easy to use ecommerce platform that continually innovates, creates discussions, promotes diverse creatives and highlights on-trend fashion movements. Their IT team sits central to this success, with 80 in-house staff augmented by a highly regarded network of outsourced resources, of which BrightBox are proudly one.
By the end of the 2020/2021 financial year they were clearing £300 million in revenue on the back of 50% YoY business growth.
BrightBox Project Summary
➔ Missguided rely on trusted partners to augment certain elements of their stack, and chose to partner with BrightBox to utilise their Nearshore service for staff augmentation across Magento and React technologies.
➔ We brought the flex capacity they needed to meet medium-term demands, and built capability that they could depend on, whilst meeting the competitive pricing requirements, scalability, working culture, and sprint demands of their fast-growing enterprise.
➔ Our focus was always on “team augmentation” rather than “staff augmentation”, as Missguided were definitive on their need for our talent, especially those working on App/React, to be firmly embedded in the DNA of the brand.
“Having been speaking to John and his team for a while, we knew it would only be a matter of time before we were able to support them on their journey. Having been a part of the Retail practice back in Accenture, I know how important it is to have the confidence in a resourcing partner to deliver as and when needed. We worked closely with the team at Missguided to understand what they needed from us and then went to work on building and deploying the exact capability. We look forward to continuing to work with Missguided as they continue to push the boundaries of online retailing.”
Stuart Houghton, CEO BrightBox Group
“We have been talking to BrightBox for a while and are delighted that we have been able to engage with the BrightBox team as our Nearshore resourcing partner for what is a critical time for us as we continue to evolve our e-commerce platform. The BrightBox team have integrated really well with both our Product development teams and our Development leadership team and we know they are there when we need their support.”
John Rignall, IT Director, Missguided