BrightBox has worked closely with HMRC for over four years, providing the necessary skills to deliver key programmes such as 'Making Tax Digital' and the 'Government Gateway'. The partnership started at HMRC's flagship digital delivery centre in Newcastle and expanded to support projects across the UK. This case study highlights the successful collaboration between HMRC and BrightBox in transforming digital delivery and upskilling permanent staff.
HMRC required comprehensive support in implementing an Agile Scrum-focused development process and upskilling permanent staff members. This included hiring highly technical developers, testers, architects, business-centric BAs, product managers, and scrum masters, as well as design-focused user experience, content design, and user research professionals.
BrightBox provided over 100 team members across various HMRC sites, operating under both Contingent Labour and Service-based models. The partnership helped ensure security clearance and checks were completed to the highest standards. BrightBox played a significant role in upskilling HMRC's permanent staff members and transitioning to an Agile way of working.
BrightBox's commitment to delivering quality services and skilled professionals has solidified its reputation as a reliable partner for HMRC. The continued demand for BrightBox's services is a testament to their performance.
Peter Walsh, Digital Delivery Centre Lead at HMRC, praised BrightBox's efforts:
