Everything you need to know about Brightbox delivery models, commercials, locations, onboarding, IP, and how we support the Associates behind every engagement.
Brightbox is built for speed, flexibility and delivery confidence through on-demand skills and teams. We help you mobilise quickly, reduce delivery risk, and keep momentum when priorities change, without adding unnecessary process or overhead.
We support you in two ways, depending on what you need:
Both, but not at the same time. Most engagements are staff and team augmentation, where your leadership owns delivery and outcomes. When you need outcome ownership, we introduce a proven delivery partner from our ecosystem who assumes delivery responsibility end-to-end, under a defined governance model.
Across six capability domains, spanning the disciplines modern delivery depends on:
If you are unsure what you need, we can help you shape the brief. That includes clarifying the role boundaries, seniority, delivery expectations, stakeholder context, and what success looks like in your environment.
It means you set the roadmap, priorities, definition of done and decision-making. Associates integrate into your tools and ways of working, and you retain direct oversight of outcomes. Brightbox supports quality, alignment and continuity so delivery stays predictable, communication remains clear, and risks surface early rather than late.
Use practical guidance, not theory, and choose based on where ownership needs to sit.
Choose Staff & Team Augmentation 2.0 if:
Choose Scale-up Delivery if:
Choose an Outcome-Based Partnership via our ecosystem if:
You want a delivery team that brings its own management structure, reporting rhythm and accountability, aligned to your specifications.
Typically no. Outside the UK, Associates are commonly permanent employees of trusted partners, not anonymous freelancers. That means stable teams, stronger continuity, and clearer accountability, with Brightbox standards applied throughout the engagement.
In days, not months, for many roles and teams. Speed depends on role complexity, clearance requirements, interview availability, and the delivery context you provide. The clearer the brief, expectations and environment, the faster we can shortlist and deploy, and the faster value appears in delivery.
A clear outcome or brief, the context your teams operate in, and how you make decisions. The most helpful inputs include:
We keep it simple and fast, while protecting quality and fit.
UK, EMEA (including Central and Eastern Europe), Asia and LATAM, with consistent standards and a unified Brightbox experience. We design engagements to be practical for time zones, collaboration and delivery cadence, not just coverage on a map. Where location choice impacts speed, cost or risk, we will make that trade-off explicit rather than leaving you to guess.
You do. The client owns the IP created under the engagement. We structure engagements so ownership, confidentiality and usage rights are clear from the start, aligned to your policies, and understood by everyone involved.
Not by default. We support onboarding as part of the engagement and align Associates to your environment quickly. If your organisation requires specific equipment, access controls or provisioning steps, we work with your process and keep it frictionless, so onboarding does not become a delivery blocker.
No minimum headcount, take one person or build a team, and no minimum contract length, with a two-week notice period for scaling down. That means you can respond to changing priorities without being locked into unnecessary cost, and you can adjust as delivery needs evolve.
If a replacement is required, we support a smooth transition. We protect delivery momentum by managing handover properly, and we cover cost during the knowledge transfer period so you are not paying twice to stand still. We also use replacement moments to tighten the brief and improve fit, so the next deployment is stronger.
We do not place and disappear. We run ongoing quality and performance check-ins, keep expectations aligned, and surface risks early. This is part of how Brightbox protects delivery confidence, keeps stakeholders informed, and maintains delivery pace when priorities shift.
We select carefully and validate continuously. Every Associate is evaluated for:
We also validate how people work in practice, including collaboration, stakeholder management and decision-making under pressure, because these factors determine whether delivery stays predictable.
Fit comes first, then alignment. We match for technical and cultural fit, then align the engagement to your tools, operating rhythm and delivery expectations. That reduces onboarding drag and helps value appear quickly, not weeks later, while keeping communication clean and governance clear.
Ongoing, not occasional. We run regular check-ins and quality reviews, maintain clarity across expectations and outcomes, and intervene early if something is drifting. The goal is consistent delivery, not reactive firefighting, and fewer surprises for delivery leaders and stakeholders.
Through continuous evaluation, upskilling in emerging technologies, and a supported ecosystem model. Capability must keep pace as the market shifts, and we back Associates who stay future-ready, so the quality you see at the start of an engagement is maintained throughout.
No. Brightbox Associates are approved experts within our ecosystem, supported by our team and technology to uphold consistent standards and delivery confidence, with clear expectations, clear accountability and ongoing alignment.
When your client needs capacity quickly, is blocked by hiring lead times, needs specialist skills short-term, or wants the flexibility to scale up or down without committing to permanent headcount. You can also introduce us when delivery pressure is rising, timelines are fixed, or internal teams need reinforcement to avoid burnout, missed milestones and stakeholder confidence drift.
We provide an on-demand Liquid Workforce of pre-vetted UK, nearshore and offshore Associates on flexible day rates, deployed into client teams in days, not months, with continuous alignment to protect quality and delivery outcomes.
Not by default. Our core model is staff augmentation, your client retains delivery control. If your client needs outcome ownership, we select a trusted consultancy partner from our ecosystem to run delivery end-to-end, under a clear governance model with defined accountability.
For augmentation: time and materials, daily rate per Associate, two-week notice, no minimum headcount and no minimum contract length. This keeps commercials simple and reduces friction when priorities change, while still maintaining clarity on expectations and delivery rhythm.
If a swap is needed, we support a smooth transition and cover costs during the knowledge transfer period. The objective is to protect delivery continuity, reduce disruption, and keep stakeholder confidence high, even when the environment is moving quickly.
Access on-demand tech skills today and start implementing a Liquid Workforce approach for tomorrow. Brightbox helps you take practical steps, from your first on-demand hire through to a fully evolved Liquid Workforce model.
